Technical Support Engineer
New
H
HuzzleSoftware, Pharmaceutical
South Africa. Pakistan. Philippines. IndiaContractJunior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Node.jsSQLJavascriptTypeScriptNext.jsReactDebuggingCustomer support
Requirements
- Experience developing applications using JavaScript and TypeScript.
- Hands-on experience with Next.js, React, Node.js, Supabase, and SQL.
- Strong debugging, troubleshooting, and problem-solving skills with excellent attention to detail.
- Ability to work independently, take ownership of issues, and drive resolutions to completion.
- Excellent written English communication skills and the ability to explain technical concepts to non-technical users.
- Comfortable communicating directly with customers and diagnosing technical issues in a professional manner.
- Experience using modern development workflows, version control systems, and software engineering best practices.
- Experience independently shipping software features or contributing to production applications is preferred.
- Exposure to AI-assisted development tools such as Cursor or similar coding assistants is a plus.
- Previous experience in technical support, customer-facing engineering roles, SaaS companies, or startup environments is advantageous.
Responsibilities
- Learn and understand the company’s Next.js, React, Node.js, and Supabase codebase.
- Investigate customer-reported issues and reproduce bugs within the application.
- Use Cursor or similar AI-powered development tools to trace errors and identify root causes.
- Debug front-end and back-end systems, including APIs, databases, and application logic.
- Implement maintainable fixes using TypeScript across the application stack.
- Draft clear and professional customer emails explaining issues, resolutions, and next steps.
- Provide calm and empathetic support during high-pressure customer situations.
- Collaborate with product, QA, and engineering teams to prioritize and resolve issues.
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