Middle Account Manager for Payments Team

New

Australia, Canada, Germany, India, United Kingdom, United StatesFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: B2 English
Experience: 2 years+
Required Skills: JiraMicrosoft ExcelAccount ManagementCRMConfluencePowerPoint

2 years+ experience in the iGaming industry within a customer-facing or account management role.
Advanced MS Office proficiency, specifically Excel for data analysis and PowerPoint for client presentations.
B2 English level with the ability to explain technical concepts to non-technical stakeholders.
Mid-level autonomy mindset with ability to drive tasks solo and escalate when necessary.
Natural ability to prioritize competing tasks and apply critical thinking to operational issues.
Basic experience with CRM and BI tools.
Basic experience with project management software such as Jira or Confluence.
Nice-to-have: Basic technical understanding of web services and the SDLC.
Nice-to-have: Experience with Figma or Miro.
Nice-to-have: Prior experience specifically within iGaming payments or fintech.

Develop existing and new accounts into mutually beneficial partnerships by aligning products with specific business goals.
Analyze performance data and statistics to provide actionable insights that optimize client ROI.
Execute regular customer satisfaction surveys to gauge health and identify areas for improvement.
Lead the payments-focused onboarding process for newly signed clients.
Partner with Product, Integrations, Analytics, and Support functions to ensure flawless technical setups.
Manage all commercial and operational issues promptly to prevent friction.
Present new product upgrades and functionality to clients.
Translate client needs and pain points into structured feedback for development teams.
Identify opportunities for upselling or cross-selling new features.

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