Bilingual (Spanish/English) Customer Service Representative
New
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- 1-2 years of customer service or retail experience preferred
- Required Skills
- Problem SolvingCustomer service
Requirements
- High school diploma or GED.
- 1-2 years of customer service or retail experience preferred.
- Strong verbal, written, and interpersonal communication skills.
- Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
- Proficiency in learning and using new software applications.
- Excellent problem-solving and conflict resolution skills.
- Strong attention to detail and ability to multitask effectively.
- Reliable attendance and willingness to work a flexible schedule.
- Fluent in English with strong typing skills.
- Bilingual proficiency in Spanish.
- Must meet home office equipment requirements, including 16GB RAM and wired Ethernet connection.
Responsibilities
- Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
- Foster strong customer relationships to enhance retention and loyalty.
- Work cross-functionally with internal teams to ensure seamless customer experience.
- Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
- Serve as a brand ambassador by upholding company values and delivering outstanding service.
- Apply coaching, feedback, and training to enhance performance and customer satisfaction.
- Ensure the security and privacy of customer information.
- Perform additional duties as required to support business operations.
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