- Administer the Microsoft Azure environment, including subscriptions, resource groups, access controls, governance, cost management, and capacity planning.
- Lead the transition from MSP operations to internal management, including knowledge transfer, access handoff, documentation, runbooks, and internal processes.
- Design, deploy, and administer Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix containers, images, and scaling plans.
- Configure and troubleshoot FSLogix profile and Office containers, storage, permissions, redirections, and performance issues.
- Administer Azure virtual machines, storage, networking, backup, disaster recovery, monitoring, and alerting.
- Manage Active Directory and Entra ID, directory synchronization, Conditional Access, MFA, group policy, Intune policies, and O365/email.
- Maintain patching, updates, and images across servers, endpoints, and AVD session hosts; automate recurring tasks with PowerShell and Azure-native tools.
- Maintain Azure documentation, diagrams, configuration baselines, IT operations standards, and hardware inventory.
- Provide senior-level escalation support for helpdesk tickets and end-user issues across multiple locations and remote users.
Microsoft Azure