Technical Support Agent Bilingual English & Spanish
New
United StatesFull-Time
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Required Skills
- Problem SolvingData entryTechnical supportCustomer support
Requirements
- Fluency in English and Spanish
- Strong problem-solving skills
- Ability to listen actively
- Ability to explain solutions clearly
- Ability to stay calm under pressure
- Detail-oriented to ensure accurate information
Responsibilities
- Guide customers through questions, concerns, or challenges they encounter while using the product or service
- Listen actively to understand the root of the issue and provide clear, effective solutions
- Record detailed call information for auditing, reporting, and follow-up purposes
- Maintain and update customer records to ensure accurate and current information
- Identify opportunities to introduce customers to new or enhanced services that meet their needs
- Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
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