CX Named Account Sales Manager
New
United KingdomFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Account ManagementRelationship management
Requirements
- 5+ years of executive-level enterprise UCaaS or CCaaS sales experience.
- Proven track record of managing and growing customer accounts with a history of exceeding sales targets.
- Ability to identify and build trusted advisor relationships with key influencers and decision-makers up to C-level positions.
- Demonstrated ability to collaborate with technical teams to customize solutions based on client requirements.
- Ability to lead virtual teams and collaborate effectively.
- Strategic thinker with strong planning and forecasting abilities.
- Bachelor's degree or equivalent experience.
- Master's degree is preferred.
Responsibilities
- Maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers.
- Ensure high levels of customer satisfaction while protecting the interests of both the customer and Avaya.
- Maximize opportunities by driving the customer planning process.
- Lead virtual account teams to build strategies that deliver balanced growth, continued account penetration, and customer satisfaction.
- Develop accurate forecasts based on short and long-term growth plans.
- Maintain long-term strategic partnerships at the executive level to ensure understanding of Avaya solutions.
- Serve as the key client contact and introduce specialists or partners based on strategic sales activities.
- Conduct short and long-term strategic account planning to enhance pipeline quality, accelerate revenue, and improve the customer buying experience.
- Consistently hit or exceed annual sales targets.
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