Key Account Director
New
Remote in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA, VT.Full-TimeDirector
Salary120,000 - 140,000 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- Account ManagementBudget management
Requirements
- 10+ years of experience in account management, client services, or digital marketing strategy.
- Proven track record of directing high-visibility, multi-channel enterprise engagements ($25M+ monthly media oversight).
- Strong background in budget orchestration and performance outcome management.
- Demonstrated experience in executive-level strategic communication.
- Clear ownership of retention, upsell, and revenue outcomes.
- Previous agency or consulting experience working across cross-functional teams.
- Ability to connect marketing performance to business outcomes.
- Expertise in team management and leadership.
Responsibilities
- Oversee the strategic direction of all pod accounts, aligning strategies with client goals.
- Cultivate and maintain senior-level client relationships through quarterly strategy sessions.
- Monitor client churn and formulate strategies to minimize turnover and maximize retention.
- Identify and facilitate account growth and upselling opportunities within client portfolios.
- Provide mentorship and guidance to the Account Management Manager and Account Managers.
- Collaborate across departments including paid, organic, and creative teams to deliver integrated services.
- Analyze performance metrics and KPIs, providing detailed reports to senior leadership.
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