Medical Support Assistant
C
CLFC Healthcare and CommunicationsHealthcare
Remote role... for candidates who reside within 50 miles of San Antonio, Monday through Friday, 8:00 AM to 4:30 PM Central TimeFull-TimeEntry
Salary$15 – $17 / hour
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Job Details
- Languages
- Proficient English
- Experience
- Minimum 6 months of customer service experience
- Required Skills
- Customer serviceMicrosoft OfficeData entry
Requirements
- High School diploma or GED equivalent
- Resides within 50 miles of San Antonio, Texas
- Minimum 6 months of customer service experience
- Proficient in English (oral and written)
- Basic computer skills, specifically Microsoft Office (Excel, Word, Outlook, Teams)
- Minimum typing speed of 50 words per minute
- Basic medical terminology knowledge
- Reliable home internet and a dedicated quiet workspace for confidential data
Responsibilities
- Schedule and confirm primary care, specialty, and community care appointments
- Verify patient demographics and clinical details for accurate routing
- Work in the Computerized Patient Record System (CPRS) and VistA
- Route community care consults through the HealthShare Referral Manager (HSRM)
- Process referral documentation and scanning using tools like REFDOC and EPSI
- Document every contact and action to ensure continuity of care
- Collaborate with VA clinical staff, Lead Scheduler, and care coordination team
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