- Serve as the central point of contact with the Government customer and respond to official inquiries within one business day.
- Direct a three-region coordination team managing family intake, provider matching, scheduling, and continuity of care for approximately 149 active Families per month.
- Own the Quality Control Plan, including inspection cadence, discrepancy correction, root cause analysis, and customer feedback.
- Oversee provider recruitment, credentialing, and retention across 60+ installation markets.
- Direct weekly, monthly, quarterly, and annual program reporting and lead progress meetings with the federal customer.
- Manage program budgets, invoicing accuracy, and travel authorizations.
Stakeholder managementBudget management