Customer Service Representative
G
Geeks on SiteAnswering Services
Pennsylvania, United States. Florida, United States. Maryland, United StatesFull-TimeEntry
Salary$14 - $15 per hour
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Job Details
- Required Skills
- Communication SkillsProblem SolvingCustomer serviceMultitaskingActive listeningCRM
Requirements
- High school diploma or GED.
- Customer Representative experience preferred.
- Computer literacy and experience with CRM systems.
- Windows 10 or 11 computer with Intel Core i3/i5 or AMD Ryzen 3/5, 8GB RAM, and 250/500GB storage.
- Headset.
- Reliable internet connection with at least 50Mbps speed.
- Ability to connect to ethernet.
- Ability to work a full-time schedule including evenings, weekends, and holidays.
- Ability to pass background check.
Responsibilities
- Manage high call volumes from inbound phone traffic.
- Follow company policies and procedures to handle calls efficiently and professionally.
- Achieve member engagement targets by adhering to departmental guidelines.
- Respond to customer complaints and resolve issues following company standards.
- Multitask across several applications in a fast-paced environment.
- Demonstrate excellent verbal and written communication skills.
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