Premium Audit Customer Service Representative
New
United StatesFull-TimeMiddle
SalaryUSD 31100 - 58500 / year
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Job Details
- Experience
- 3+ years
- Required Skills
- Analytical SkillsMicrosoft ExcelProblem SolvingCustomer service
Requirements
- High school diploma (Associate's or Bachelor's degree preferred).
- 3+ years of relevant experience.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking skills.
- High attention to detail and accuracy.
- Ability to work in a fast-paced environment.
Responsibilities
- Serve as the primary point of contact for clients regarding premium audit inquiries and issues.
- Respond to phone calls and emails promptly, providing accurate and detailed information.
- Explain audit processes, findings, and recommendations to clients in a clear and understandable manner.
- Complete Non-Compliant Audit communications to the insured/business partners to gather documentation.
- Coordinate communication between clients and the audit team to ensure smooth processes.
- Schedule and confirm audit appointments, ensuring all parties are prepared.
- Maintain accurate records of all communications and prepare audit reports.
- Collaborate with the audit team to streamline workflows and improve service delivery.
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