Customer Service Representative
New
United States, 8am-4:30pm PST for training; shifts 7 AM to 7 PM PT Mon-Fri, 8 AM to 12 PM PT SatFull-TimeEntry
Salary$15 (wage non-negotiable, *Additional earning potential for perfect attendance during each pay period.)
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Job Details
- Experience
- Minimum 1 year of experience in a call center or customer service role.
- Required Skills
- Customer serviceData entry
Requirements
- High School Diploma or GED.
- Minimum 1 year of experience in a call center or customer service role.
- Minimum 6 months of medical experience.
- Typing speed of at least 25-30 WPM.
- Comfortable using multiple software systems simultaneously.
- Cable or fiber internet connection (20mbps down / 20mbps up) wired directly to router.
- Private, quiet, and dedicated workstation.
- Ability to work flexible hours, including evenings and weekends.
- Availability for an 8am-4:30pm PST training schedule for 6-8 weeks.
- Ability to work shifts between 7 AM and 7 PM PT Monday-Friday and 8 AM to 12 PM PT Saturday.
Responsibilities
- Answer inbound calls from patients, providers, and internal staff.
- Provide non-clinical support to paramedics and emergency response teams.
- Document interactions accurately in electronic systems.
- Route calls to appropriate departments or escalate urgent issues.
- Maintain confidentiality and adhere to HIPAA and FS policies.
- Support scheduling and coordination of patient services when needed.
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