Spanish Bilingual National Work At Home Customer Service Representative
New
United StatesFull-TimeEntry
Salary$12 to 16 hourly
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish
- Experience
- 6 months
- Required Skills
- AndroidCustomer serviceActive listeningiOS
Requirements
- At least 18 years of age
- High School Diploma or equivalent
- At least 6 months of customer service experience
- Understand the value of coaching and feedback
- Demonstrate a caring, supportive, and friendly nature
- Computer savvy with comfort working with multiple monitors
- Familiar with Android and iOS mobile applications
- Results-oriented with the ability to provide customer recommendations and solutions
Responsibilities
- Communicate with customers through inbound calls, outbound calls, and email channels
- Identify customer needs through active listening, exercising emotional intelligence, and asking follow-up questions
- Use the provided knowledgebase to research answers to customer inquiries and respond with timely, accurate information
- Document customer needs, interactions, and outcomes in the appropriate tool or system
- Create a “WOW” factor in every interaction through exceptional communication, ownership, and service speed
- Participate in regular 1:1 coaching sessions with your supervisor to meet key performance indicators
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