Junior Specialist - Fleet Operations Support & Authority Requests
New
GermanyFull-TimeJunior
Salary€36,000 - €44,000 a year
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Job Details
- Languages
- German (C1–C2), English (B1–B2)
- Required Skills
- Customer support
Requirements
- Completed commercial training with a focus on automotive (e.g., automotive clerks) or office management (e.g., insurance clerks, administrative assistants).
- Relevant professional experience with regular contact with authorities.
- Excellent organizational and multitasking skills.
- Structured, independent, and meticulous working style.
- High level of self-organization for remote work.
- Excellent German language skills (C1–C2 level).
- First practical experience in fine processing (e.g., parking and speeding violations) or automotive context (e.g., car dealership, car rental) is a plus.
- Good English language skills (B1–B2 level) for international communication is a plus.
Responsibilities
- Process and assign traffic fines, penalties, missing vehicle documents, and OEM recall notices.
- Evaluate and resolve incoming authority inquiries independently, prioritizing by deadline.
- Manage customer complaints and inquiries regarding traffic violations and documentation.
- Optimize backlog management through continuous ticket screening.
- Document all processes accurately in internal systems to maintain data quality.
- Collaborate with the operations and fleet teams to identify issues and streamline processes.
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