Middle Payments Operations Specialist

New

AnywhereFull-TimeMiddle

Salary not disclosed

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Job Details

1+ years of experience in Customer Support, Payments Operations, or a similarly fast-paced operational environment.
Solid operational understanding of the online payments ecosystem, including processing flows and industry standards.
Ability to work rotating shifts, including night shifts.
Hands-on experience navigating monitoring setups (Grafana) and managing incidents via ticketing ecosystems (Jira).
Technical proficiency in using PSP back-offices for log analysis.
Solid grasp of Microsoft Excel for data parsing.
Professional English proficiency (Intermediate/Upper-Intermediate).
Proficiency in Ukrainian or Russian languages.
Proven multitasking execution, with a track record of prioritizing high-volume data queues under strict SLA deadlines.

Own the end-to-end investigation and resolution of multi-step payment anomalies and transaction-related issues.
Ship rapid, accurate solutions for escalated operational bottlenecks to minimize processing downtime.
Monitor real-time alerts and track incoming system anomalies utilizing tools like Grafana.
Analyze transaction logs within PSP backoffices to diagnose root causes of processing failures.
Execute daily anti-fraud and financial fraud operational workflows to protect platform liquidity.
Enforce strict adherence to company procedures and international payment regulatory standards.
Partner with internal product engineering teams and external payment service providers (PSPs) to unblock processing pipelines.
Notify affected internal teams and clients immediately regarding critical service disruptions or localized processing degradations.
Identify recurring transactional friction points and transform those insights into actionable workflow improvements.

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