Network Escalations Engineer
ColomboFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- PythonCisco
Requirements
- Bachelor's degree in Information Technology, Computer Science, Network Engineering, Cyber Security, or equivalent industry experience.
- 5+ years of experience supporting enterprise, service provider, or managed services network and security environments.
- Demonstrated experience managing technical escalations, major incidents, and complex troubleshooting.
- Advanced expertise with Fortinet Security Fabric.
- Strong knowledge of enterprise routing, switching, and wireless networking technologies.
- Solid understanding of BGP, OSPF, MPLS, WAN, and carrier networking.
- Experience with SD-WAN and Secure Access Service Edge (SASE) solutions.
- Knowledge of ITIL incident, problem, and change management processes.
- Experience mentoring engineers and supporting technical capability development.
- Understanding of observability, telemetry, and proactive operations.
Responsibilities
- Act as the primary escalation point for complex network, security, wireless, and WAN-related incidents.
- Lead advanced troubleshooting, root cause analysis, and problem management activities.
- Manage high-risk changes, upgrades, maintenance activities, and service restoration efforts.
- Provide technical leadership, mentoring, and guidance to Level 2 Engineers.
- Develop and maintain technical standards, documentation, implementation plans, and knowledge resources.
- Deliver after-hours technical guidance and incident management support to restore critical customer services when required.
- Contribute to automation, operational efficiencies, observability, and continuous improvement initiatives across the engineering function.
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