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blueAPACHE

👥 251-500Information ServicesInformation TechnologyTelecommunicationsCloud ManagementCloud Infrastructure💼 Private Company
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blueAPACHE is a leading IT as a Service provider in Australia, offering solutions such as Managed Services, Networks, Cloud, Voice, Software Solutions, and Consulting. The company focuses on empowering its employees through a culture of autonomy, professional growth, and collaboration, making it an ideal workplace for self-starters in a dynamic environment.

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Jobs at this company:

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🔥 Provisioning Support
Posted 7 days ago

🔍 Managed Service Provider

  • Basic understanding of WAN Technologies and Voice Services available from Major Telcos and delivery process to Business Customers.
  • Experience with Service ordering for Major Telco/NBN Tails (wholesale) and Data Centre Services.
  • Experience with Reckon or similar purchasing platforms
  • Previous Experience with handling Commercial Contracts and Sales Support.
  • Proven Experience in licensing management, billing and procurement (O365, MS SPLA)
  • Strong skills using Microsoft Applications (Excel, Word)
  • Order and Delivery management with Carrier WAN, Data Centre and Cloud Service Providers
  • Maintain and Update Progress within ticket management system
  • Working closely with our PM/SDM teams, identify blocks/hurdles for remediation, follow due process with set escalations paths with Upstream Carrier.
  • Update relevant stake holders of upcoming Carrier appointments (installs) and work with the Delivery/Project Team to ensure Carrier Techs have a seamless path way to Site Access and approval to commence Physical install works
  • Initiate and manage purchase orders (POs) using Reckon to facilitate licensing procurement and ensure proper allocation of funds and resources.
  • Manage the ordering and billing processes for Microsoft licensing systems (O365, MS SPLA), ensuring that all billing is accurate, timely, and aligns with the licensing terms.
  • Assist with reconciling monthly commercials invoices with our Carriers, Data Center and Cloud Providers.
  • Perform monthly reconciliation of licensing data, ensuring that all licensing records are up-to-date and discrepancies are identified and resolved promptly.
  • Maintain and update records within Company’s CRM and Internal Systems, ensuring all Billing and records are accurate.
  • Ensure Out of Scope commercials are escalated to the Commercial/Delivery/PM Stakeholders team for approval.
  • Develop and maintain a strong relationship with our key Upstream Carriers, Vendors and Cloud Service Providers and their Operational processes.
Posted 7 days ago
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🔥 Sales Support - Licensing
Posted 8 days ago

📍 Philippines

🔍 Technology

  • 1-2 years previous experience in quoting and or customer experience in technology or related industry.
  • Have a keen interest in technology and can conceptualise consumption models.
  • The ability to thrive in an environment where you are continually learning.
  • High attention to detail and commercial acumen
  • Dedicated and able to work to deadlines, overseeing renewals to ensure no
  • Ownership and follow up skills
  • You can multi-task and work under pressure.
  • Aptitude for sales, you are engaging, work part of a team and autonomously.
  • Your written and verbal communication is clear, concise, and confident.
  • Provide outstanding customer service and sales support to our customers and sales team.
  • Manage sales calls, provide product support including recommendations, orders status updates and manage order deliverables.
  • Renewal Management: Oversee and execute indirect CSP renewals, ensuring timely and accurate licensing for Microsoft products and services.
  • Upselling and Cross-Selling licences.
  • Work with sales/technology SME’s to facilitate ongoing run-rate transactions.
  • Maintain product knowledge across key vendors and participate in ongoing training, primarily Microsoft and our other software vendors.
  • Assist and deal with Enterprise clients transactional queries around Licensing.
  • Client Support: Act as a point of contact for existing business clients, addressing inquiries and resolving issues related to renewals and licensing.
  • Generate quotes.
  • Maintain relationships with software vendors and Distributors.
  • Build and maintain relationships with internal sales teams and key contacts within the BA client base.
  • Manage margin with Existing Business.
Posted 8 days ago
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🔥 ISC Network Engineer (L2.5)
Posted about 1 month ago

📍 Sri Lanka

🔍 IT&T

  • Previous role with an IT&T System Integrator, Managed Service Provider, or similar organisation.
  • At least 5+ years in an infrastructure support role specialising in network support
  • Must have current CCNP (or equivalent) certification.
  • At least 2 other network vendor related industry certifications is highly desirable.
  • Strong knowledge and industry experience across a range of networking technologies including vendors such as Fortinet, Cisco, Juniper, HP, Palo Alto & Aruba.
  • Hands on experience on Fortinet Products such as (FortiManager, EMS, FortiSwitch, FortiSASE).
  • Industry experience working within the ITIL framework (ITIL certifications highly regarded)
  • Linux/Unix Experience is desirable.
  • Provide 2nd level and above technical network infrastructure support escalated from the service desk, network technicians or direct from the customer.
  • Resolve incidents and service requests for network related tickets.
  • Be available to take phone calls for escalated enquiries or tickets.
  • Adhere to Incident, Problem and Change Management processes as per blueAPACHE/customer standards (ITIL Framework).
  • Working with the monitoring team to ensure best practice monitoring configurations are setup and are notifying the network team proactively on network issues.
  • Conducting monthly or quarterly patching & health checks on network systems and devices across our customer base.
  • Create and maintain technical documentation and knowledgebase (KB) articles.
  • Perform onsite maintenance and troubleshooting when required.
  • Provide recommendations to blueAPACHE customers and sales staff for improvements in network infrastructure configuration and deliverables.
  • Attend customer meetings when required.
  • Contribute to monthly reports and PIRs to customers where required.
  • Provide after hours on-call assistance and/or escalation on a rotating basis.
  • Install and configure network technologies and complete minor projects as required.
Posted about 1 month ago
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