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ISC Network Engineer (L2.5)
Posted about 1 month agoViewed
💎 Seniority level: Senior, 5+ years
📍 Location: Sri Lanka
🔍 Industry: IT&T
🏢 Company: blueAPACHE👥 251-500Information ServicesInformation TechnologyTelecommunicationsCloud ManagementCloud Infrastructure
🗣️ Languages: English
⏳ Experience: 5+ years
Requirements:
- Previous role with an IT&T System Integrator, Managed Service Provider, or similar organisation.
- At least 5+ years in an infrastructure support role specialising in network support
- Must have current CCNP (or equivalent) certification.
- At least 2 other network vendor related industry certifications is highly desirable.
- Strong knowledge and industry experience across a range of networking technologies including vendors such as Fortinet, Cisco, Juniper, HP, Palo Alto & Aruba.
- Hands on experience on Fortinet Products such as (FortiManager, EMS, FortiSwitch, FortiSASE).
- Industry experience working within the ITIL framework (ITIL certifications highly regarded)
- Linux/Unix Experience is desirable.
Responsibilities:
- Provide 2nd level and above technical network infrastructure support escalated from the service desk, network technicians or direct from the customer.
- Resolve incidents and service requests for network related tickets.
- Be available to take phone calls for escalated enquiries or tickets.
- Adhere to Incident, Problem and Change Management processes as per blueAPACHE/customer standards (ITIL Framework).
- Working with the monitoring team to ensure best practice monitoring configurations are setup and are notifying the network team proactively on network issues.
- Conducting monthly or quarterly patching & health checks on network systems and devices across our customer base.
- Create and maintain technical documentation and knowledgebase (KB) articles.
- Perform onsite maintenance and troubleshooting when required.
- Provide recommendations to blueAPACHE customers and sales staff for improvements in network infrastructure configuration and deliverables.
- Attend customer meetings when required.
- Contribute to monthly reports and PIRs to customers where required.
- Provide after hours on-call assistance and/or escalation on a rotating basis.
- Install and configure network technologies and complete minor projects as required.
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