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Provisioning Support
Posted 8 days agoViewed
🔍 Industry: Managed Service Provider
🏢 Company: blueAPACHE👥 251-500Information ServicesInformation TechnologyTelecommunicationsCloud ManagementCloud Infrastructure
Requirements:
- Basic understanding of WAN Technologies and Voice Services available from Major Telcos and delivery process to Business Customers.
- Experience with Service ordering for Major Telco/NBN Tails (wholesale) and Data Centre Services.
- Experience with Reckon or similar purchasing platforms
- Previous Experience with handling Commercial Contracts and Sales Support.
- Proven Experience in licensing management, billing and procurement (O365, MS SPLA)
- Strong skills using Microsoft Applications (Excel, Word)
Responsibilities:
- Order and Delivery management with Carrier WAN, Data Centre and Cloud Service Providers
- Maintain and Update Progress within ticket management system
- Working closely with our PM/SDM teams, identify blocks/hurdles for remediation, follow due process with set escalations paths with Upstream Carrier.
- Update relevant stake holders of upcoming Carrier appointments (installs) and work with the Delivery/Project Team to ensure Carrier Techs have a seamless path way to Site Access and approval to commence Physical install works
- Initiate and manage purchase orders (POs) using Reckon to facilitate licensing procurement and ensure proper allocation of funds and resources.
- Manage the ordering and billing processes for Microsoft licensing systems (O365, MS SPLA), ensuring that all billing is accurate, timely, and aligns with the licensing terms.
- Assist with reconciling monthly commercials invoices with our Carriers, Data Center and Cloud Providers.
- Perform monthly reconciliation of licensing data, ensuring that all licensing records are up-to-date and discrepancies are identified and resolved promptly.
- Maintain and update records within Company’s CRM and Internal Systems, ensuring all Billing and records are accurate.
- Ensure Out of Scope commercials are escalated to the Commercial/Delivery/PM Stakeholders team for approval.
- Develop and maintain a strong relationship with our key Upstream Carriers, Vendors and Cloud Service Providers and their Operational processes.
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- Experience working within a Managed Service Provider, telco or carrier service provider
- Excel Skills
- Supervisory experience
- Basic understanding of WAN Technologies and Voice Services available from Major Telcos and delivery process to Business Customers
- Experience with Service ordering for Major Telco/NBN Tails (wholesale) and Data Centre Services.
- Experience with Reckon or similar purchasing platforms
- Previous Experience with handling Commercial Contracts and Sales Support.
- Proven Experience in licensing management, billing and procurement (O365, MS SPLA)
- Order and Delivery management with Carrier WAN, Data Centre and Cloud Service Providers
- Maintain and Update Progress within ticket management system
- Working closely with our PM/SDM teams, identify blocks/hurdles for remediation, follow due process with set escalations paths with Upstream Carrier.
- Update relevant stake holders of upcoming Carrier appointments (installs) and work with the Delivery/Project Team to ensure Carrier Techs have a seamless path way to Site Access and approval to commence Physical install works
- Initiate and manage purchase orders (POs) using Reckon to facilitate licensing procurement and ensure proper allocation of funds and resources.
- Manage the ordering and billing processes for Microsoft licensing systems (O365, MS SPLA), ensuring that all billing is accurate, timely, and aligns with the licensing terms.
- Assist with reconciling monthly commercials invoices with our Carriers, Data Center and Cloud Providers.
- Perform monthly reconciliation of licensing data, ensuring that all licensing records are up-to-date and discrepancies are identified and resolved promptly.
- Maintain and update records within Company’s CRM and Internal Systems, ensuring all Billing and records are accurate.
- Ensure Out of Scope commercials are escalated to the Commercial/Delivery/PM Stakeholders team for approval.
- Develop and maintain a strong relationship with our key Upstream Carriers, Vendors and Cloud Service Providers and their Operational processes.
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