Patient Support Specialist
New
W
Winning AssistantsHealthcare
Philippines, Monday - Thursday: 9:00 AM – 2:00 PM EDT and Friday 8:00 AM – 12:00 PM EDTPart-TimeMiddle
Salary5 - 6 USD per hour
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Job Details
- Languages
- English
- Experience
- At least 1 year
- Required Skills
- EHR
Requirements
- At least 1 year of proven experience in patient coordination, care management, medical administration, or as a Medical Virtual Assistant.
- Active Registered Nurse (RN) license strongly preferred.
- Previous experience using Allscripts/Veradigm PM and EHR or similar electronic health record systems.
- Experience with CoverMyMeds.com or comparable prior authorization platforms.
- Excellent verbal and written English communication skills.
- Strong organizational skills and attention to detail.
- Ability to work independently in a remote environment.
- Reliable laptop or desktop computer with high-speed internet (minimum 25 Mbps).
- Noise-canceling headset and webcam.
- Quiet, professional workspace.
Responsibilities
- Schedule, coordinate, and confirm patient appointments.
- Send appointment reminders and follow up with patients as needed.
- Assist in managing provider schedules to ensure efficient patient flow.
- Maintain accurate and up-to-date patient records using Allscripts/Veradigm PM and EHR systems.
- Review and update patient demographics, insurance information, and medical records.
- Respond professionally to patient inquiries via phone, email, and other communication channels.
- Coordinate referrals, follow-ups, and patient care activities as directed.
- Process medication prior authorization requests using CoverMyMeds.com and other applicable platforms.
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