Support Specialist
New
G
G-PHR Technology
Location: India (Remote-First), Wednesday - Sunday (Dynamic shifts)ContractMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Proficient in both written and verbal English
- Experience
- 2+ Years of Experience with at least 2-4 years of Global Shared Services
- Required Skills
- MS OfficeGoogle WorkspaceZendeskServiceNow
Requirements
- 2+ years of experience in Global Shared Services, with 2-4 years preferred.
- At least 2 years of Global HR Shared Service experience, with a focus on IT Helpdesk.
- Proficiency in Zoho Absence Management, Zoho IT Helpdesk, Zendesk, or ServiceNow.
- Experience with HRMS tools such as Peoplesoft, Workday, or SAP.
- Proven experience handling real-time chat bot support.
- Strong English proficiency in both written and verbal communication.
- Ability to work Wednesday through Sunday, including night shifts.
- Strong organizational skills and ability to meet SLAs and KPIs.
- Proficiency in MS Office and Google Workspace.
- Excellent attention to detail and a problem-solving aptitude.
Responsibilities
- Support Level 1 IT/HR helpdesk functions and act as a Subject Matter Expert for daily operations.
- Manage employee records via the proprietary platform, including onboarding, status changes, and terminations.
- Administer benefits on behalf of customers and professionals.
- Communicate effectively with professionals and customers to resolve queries via email, phone, and chat.
- Coordinate with internal Centers of Excellence and external service providers.
- Assist with payroll data preparation and perform data audits to ensure accurate payments.
- Participate in process improvement initiatives and maintain standard operating procedures.
- Audit electronic personnel files and support company policy reviews.
View Full Description & ApplyYou'll be redirected to the employer's site
