Support Engineer, IT Systems
New
IndiaFull-TimeMiddle
SalaryCompetitive compensation package aligned with global tech standards, including base salary, equity, and performance bonus (AUD/NZD equivalent structure).
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Job Details
- Experience
- 2+ years
- Required Skills
- Google WorkspaceSlack
Requirements
- 2+ years of hands-on IT support experience in a corporate or enterprise environment.
- Strong experience with macOS environments and user/device support.
- Practical knowledge of identity and access management tools, including Okta administration and SSO/SAML workflows.
- Excellent written communication skills, with the ability to provide clear, structured, async remote support.
- Strong customer-service mindset with empathy, patience, and a proactive approach to problem-solving.
- Ability to identify patterns in recurring issues and improve systems through automation or process optimization.
- Familiarity with tools such as Jamf, Google Workspace, Slack, or 1Password.
- Self-directed, comfortable working in a distributed, remote-first environment with minimal supervision.
Responsibilities
- Act as the primary IT support contact for employees, resolving hardware (macOS), software, and access-related issues in a timely and service-oriented manner.
- Manage user lifecycle processes including onboarding, offboarding, account provisioning, and access control using identity and endpoint tools.
- Troubleshoot and administer systems such as SSO/SAML integrations, Google Workspace, Slack, 1Password, Zoom, and related SaaS platforms.
- Use endpoint management tools (e.g., Jamf) to handle device enrollment, configuration, and basic troubleshooting.
- Identify recurring issues and contribute to documentation, runbooks, and self-service resources to improve efficiency.
- Collaborate with cross-functional teams to escalate complex issues and improve IT systems, processes, and tooling.
- Support internal IT platforms by testing enhancements and providing frontline feedback to drive continuous improvement.
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