German Speaking Customer Support
New
M
Mercier Consultancy GroupTravel and Hospitality
Germany. Austria. Greece. Cyprus. Malta. BelgiumFull-TimeEntry
SalaryCompetitive monthly salary, 2 Extra salaries per year
Apply NowOpens the employer's application page
Job Details
- Languages
- German
- Experience
- No experience needed
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Fluency in German (both written and spoken) is essential.
- Proficiency in English is an advantage.
- Excellent communication and problem-solving skills.
- Ability to manage multiple tasks and work efficiently in a fast-paced environment.
- Familiarity with CRM systems and booking platforms is a plus.
- Strong customer-oriented mindset and ability to work both independently and as part of a team.
- No experience needed, but willingness to learn.
- Willingness to relocate to Athens, Greece.
Responsibilities
- Provide outstanding customer support to German-speaking customers using Booking.com’s platform via phone, email, and chat.
- Assist clients with booking inquiries, modifications, cancellations, and other service-related questions.
- Resolve customer complaints and issues efficiently to maintain high customer satisfaction.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with internal teams to ensure seamless customer experience.
- Stay informed about Booking.com’s products, services, and policies to provide accurate assistance.
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