German Speaking Travel Customer Support Associate
New
M
Mercier ConsultancyTravel
Greece. Athens, Attica, Greece. Koblenz, Rhineland-Palatinate, Germany. Frankfurt am Main, Hessen, Germany. Berlin, Berlin, Germany. Oberhausen, North Rhine-Westphalia, GermanyFull-Time
SalaryCompetitive Monthly Salary
Apply NowOpens the employer's application page
Job Details
- Languages
- German and English
- Required Skills
- Problem SolvingCustomer support
Requirements
- Fluency in German and English, both spoken and written
- Excellent communication and interpersonal skills
- Previous experience in customer service or travel support is advantageous
- Strong problem-solving skills with attention to detail
- Warm and welcoming personality with a focus on customer satisfaction
- Ability to thrive in a fast-paced environment while managing various inquiries
- Desire to learn about the travel industry and enhance customer service abilities
Responsibilities
- Provide support to German-speaking clients regarding their travel inquiries via phone, email, and chat
- Assist customers in the booking process and offer solutions to their travel-related questions
- Effectively resolve issues related to reservations, changes, or cancellations
- Maintain accurate records of customer interactions using our systems
- Collaborate with other teams to improve the overall customer experience
- Inform clients about travel options and services offered by Booking.com
- Gather customer feedback to drive service improvements
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