German Speaking Customer Support Specialist
M
Mercier Consultancy GroupCustomer Support
GreeceFull-TimeMiddle
SalaryCompetitive Monthly Salary
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Job Details
- Languages
- German, English
- Required Skills
- Problem SolvingTechnical supportCRMCustomer support
Requirements
- Native or fluent German language skills (spoken and written).
- Valid EU passport.
- Good working knowledge of English for internal communications.
- Prior experience in a Customer Support Services environment, contact centre, or similar role (advantageous).
- Strong interpersonal and communication skills.
- Passion for customer service and problem-solving.
- Ability to work independently in a remote setting.
- Excellent time management and self-discipline.
- Reliable internet connection.
- Proficiency with standard computer applications, CRM platforms, and digital communication tools.
Responsibilities
- Deliver high-quality customer support to German-speaking clients via phone, email, and live chat channels.
- Identify, investigate, and resolve customer enquiries, complaints, and technical issues efficiently.
- Document all customer interactions, case details, and resolutions within the CRM system.
- Collaborate with internal teams, escalation departments, and team leaders on complex issues.
- Maintain thorough knowledge of products, services, and policies.
- Identify customer feedback trends to contribute to service improvements.
- Meet and exceed individual and team KPIs such as customer satisfaction scores and average handling time.
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