Italian Speaking Customer Support
M
Mercier Consultancy GroupCustomer Support
A fully remote working model within GreeceFull-Time
SalaryCompetitive Monthly Salary
Apply NowOpens the employer's application page
Job Details
- Languages
- Italian, English
- Required Skills
- CRMCustomer support
Requirements
- Native or fluent Italian language skills (both spoken and written).
- Good working knowledge of English for internal communications and training purposes.
- Previous experience in a customer support, customer service, or client-facing role is highly advantageous.
- Strong interpersonal and communication skills.
- Naturally empathetic and solutions-focused approach to customer interactions.
- Proficiency with computers and standard office software.
- Proficiency with CRM or ticketing platforms.
- Ability to adapt quickly to new digital tools and systems.
- Ability to work independently in a remote environment.
Responsibilities
- Deliver high-quality customer support to Italian-speaking clients via telephone, email, and live chat, ensuring timely and accurate resolution of all enquiries.
- Identify customer needs, clarify information, and provide tailored solutions in alignment with company service standards and Customer Support Services best practices.
- Maintain comprehensive and accurate records of all customer interactions within the CRM system, ensuring full compliance with data management protocols.
- Escalate complex or unresolved issues to the appropriate internal teams or senior support specialists, following established escalation procedures.
- Proactively follow up with customers to confirm satisfactory resolution of their queries and uphold the highest standards of client satisfaction.
- Collaborate closely with cross-functional teams to communicate recurring customer issues and contribute to continuous service improvement initiatives.
- Adhere to all performance targets, quality benchmarks, and service level agreements (SLAs) set by the Customer Support Services department.
- Participate in ongoing training programmes and team briefings to remain fully up to date with product knowledge, service updates, and support procedures.
View Full Description & ApplyYou'll be redirected to the employer's site
