Lead Product Manager, Agents

New

Note: This role is open to US-based applicants only.Full-TimeLead

Salary$172K - $198K

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Job Details

Demonstrated experience shipping AI-powered products, with a deep understanding of common failure modes.
Background in B2B SaaS, specifically building for support teams.
Strong monetization instincts, with the ability to design pricing structures that reflect customer value.
Technical fluency sufficient to discuss system architecture and make informed prioritization decisions.
Exceptional written communication skills to produce clear one-pagers, briefs, and strategy narratives.
Proven ability to think in terms of outcomes and prioritize strategy over feature output.
Proficiency in leveraging AI tools for research, strategy testing, prototyping, and signal analysis.
Ability to effectively sequence capability rollouts based on customer trust and confidence signals.

Own the full product roadmap for the Agent pillar, including unified Agent backend, Agent Drafts, AI Answers, Agentic Actions, Docs automation, and workflow amplification.
Drive the consolidation of Drafts and AI Answers onto a single backend system to enable shared agent capability sets.
Define experience and configuration UX to move customers along the trust ladder from assisted drafts to autonomous answers and actions.
Shape and own the monetization logic for outcome-priced surfaces like resolutions, drafts, handoffs, and documentation improvements.
Partner with Intelligence and Conversations PMs to ensure the Agent ecosystem functions as a coherent, integrated system.
Conduct customer research to understand trust barriers, gather feedback, and inform product prioritization.
Collaborate with GTM and CS teams to drive clear adoption motions and incorporate customer feedback into the product roadmap.

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