Lead Product Manager, Agents
New
This role is open to US-based applicants only.Full-TimeLead
Salary172,000 - 198,000 USD per year
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Job Details
- Required Skills
- Product Management
Requirements
- Experience shipping AI-powered products with an understanding of failure modes and performance.
- Strong product strategy mindset focused on outcomes rather than feature output.
- Proven experience designing pricing models or monetization surfaces in B2B software.
- Technical fluency to collaborate effectively with engineering on system architecture and design decisions.
- Deep understanding of trust-based UX design, capability sequencing, and AI rollout strategies.
- Proficiency with AI tools for research synthesis, strategy testing, prototyping, and analysis.
- Excellent written communication skills with experience creating strategic briefs, one-pagers, and narratives.
- Prior experience working in B2B SaaS environments, specifically in support or customer-facing product roles.
Responsibilities
- Own the full product roadmap for the Agent pillar including unified backend, Agent Drafts, AI Answers, Agentic Actions, Docs automation, and workflow amplification.
- Drive the consolidation of Drafts and AI Answers onto a single backend system to enable a shared foundation for Agent capabilities.
- Define the experience and configuration UX that moves customers up the trust ladder from human-reviewed drafts to autonomous actions.
- Shape monetization strategy, owning the logic for outcome-priced surfaces like resolutions, drafts, and handoffs.
- Partner with Intelligence and Conversations PMs to ensure the Agent system functions coherently.
- Engage with customers to understand trust drivers and barriers to AI adoption.
- Collaborate with GTM and CS teams to ensure clear product messaging, tight adoption motions, and actionable feedback loops.
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