Workers Compensation IME Customer Service Representative
New
D
Dane Street, LLCInsurance
United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceTime ManagementCritical thinkingData entry
Requirements
- Associate’s Degree (preferred).
- Business experience in a healthcare and/or insurance setting (preferred).
- Exceptional communication skills.
- Strong critical thinking and problem-solving abilities.
- Ability to manage time efficiently and meet deadlines.
- Computer literacy and typing skills.
- Ability to supply and support own internet services.
- Maintain an uninterrupted internet connection for work-from-home responsibilities.
Responsibilities
- Intake new cases and review/verify information and requests.
- Draft cases by entering information into the AccessDS system.
- Work with clients to obtain any information missing pertinent to processing claims.
- Assign and schedule new cases to physicians for review based on location, availability, guidelines, and jurisdictional requirements.
- Verify that assigned physicians have no conflicts of interest.
- Monitor, process, and track cases to ensure deadlines are met.
- Update clients frequently on cases in progress.
- Communicate regarding referral information to ensure proper documentation is provided to reviewers.
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