Customer Service Representative
New
United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 2 years
- Required Skills
- Problem SolvingCustomer serviceCRMSlack
Requirements
- Minimum of 2 years experience in a customer service role, preferably within the e-learning industry.
- Excellent communication skills, both written and verbal, with the ability to effectively interact with veterans and other stakeholders.
- Proficiency in using CRM software and remote communication tools such as Zoom and Slack.
- Strong problem-solving skills and the ability to handle difficult situations with empathy and professionalism.
- Ability to work independently in a remote environment while managing time efficiently and meeting deadlines.
Responsibilities
- Respond to customer inquiries and complaints via email, chat, and phone in a timely and professional manner.
- Provide detailed information about the company's e-learning products and services to prospective and current customers.
- Collaborate with other departments such as sales and technical support to ensure customer satisfaction and resolve any issues.
- Maintain accurate and up-to-date records of customer interactions and transactions in the customer relationship management system.
- Assist in the development and improvement of customer service procedures, policies, and standards to enhance the overall customer experience.
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