Principal Solutions Architect - AI Onboarding (EMEA)
New
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Solo.io, Inc.Cloud-native infrastructure
Remote EMEA (primarily focused on applicants authorized to work in the UK, Spain, Germany, Slovakia, Slovenia, or Hungary)Full-TimePrincipal
Salary not disclosed
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Job Details
- Experience
- 5+ years in a customer-facing technical role; 1+ years of hands-on experience with AI/ML technologies
- Required Skills
- KubernetesGo
Requirements
- 5+ years in a customer-facing technical role such as Solutions Architect, Customer Success Engineer, Site Reliability Engineer, or Senior Support Engineer.
- Deep expertise in cloud-native technologies, including Kubernetes and service mesh (e.g., Istio, Cilium).
- Expertise in API gateways and proxies (e.g., Envoy, Gloo Gateway).
- 1+ years of hands-on experience with AI/ML technologies including LLMs, agentic frameworks, model-serving platforms, or AI infrastructure.
- Proven track record managing technical relationships with large, strategic enterprise customers in a post-sales context.
- Excellent troubleshooting instincts for complex, multi-team production environments.
- Strong communication and presentation skills for audiences ranging from engineers to executives.
- Comfort with scripting or programming (e.g., Go, Python, Bash) for diagnostics and automation.
- Bachelor's degree in a technical field, or equivalent industry experience.
Responsibilities
- Serve as the primary technical point of contact for a small portfolio of strategic accounts based in EMEA.
- Lead technical issue resolution end-to-end, partnering with Support and Engineering on escalations.
- Guide customers as they extend Solo.io products to support AI and agentic use cases.
- Proactively drive product adoption by identifying new use cases and surfacing opportunities.
- Consult with customers on architectural best practices, performance tuning, and operational excellence.
- Design and deliver tailored training sessions, workshops, and enablement content.
- Champion the customer inside Solo.io by translating needs into actionable product feedback.
- Partner with account teams to manage technical risk, renewal health, and expansion opportunities.
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