Principal DevOps Lead (Observability)
New
L
LivePersonConversational AI
Location: BulgariaFull-TimeLead
SalaryBonus: 42750.0
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Job Details
- Experience
- 5 years
- Required Skills
- DockerJavaKafkaKubernetesGoGrafanaPrometheusTerraform
Requirements
- Bachelor's degree in Computer Science, Engineering, or related work experience.
- 5 years of experience as a software engineer or DevOps engineer, with experience in application development and cloud engineering.
- Proficient in Kubernetes and containerization technologies (Docker, etc.).
- Extensive experience with observability tools such as GrafanaLab, CaptainHook, Zabbix, FluentD, ELK, Kafka, and Prometheus.
- Familiarity with infrastructure as code (IaC) tools like Terraform, Ansible, or CloudFormation.
- Experience with cloud platforms (AWS, Azure, GCP) and their services related to computing, storage, and networking.
- Strong programming skills in one or more languages (JavaScript, Java, Go, etc.).
- Experience with OpenTelemetry Collector and Grafana Agent is ideal.
Responsibilities
- Lead the design, implementation, operation, and continuous improvement of LivePerson’s observability platforms across logs, metrics, traces, alerts, and synthetic monitoring.
- Own large-scale observability pipelines processing massive volumes of telemetry data daily.
- Design, build, and optimize scalable Kubernetes-based observability services using Helm charts, CI/CD pipelines, GCP, GKE, Docker, and cloud-native best practices.
- Define observability standards, dashboards, alerting frameworks, best practices, and onboarding materials for hundreds of engineering users.
- Collaborate closely with DevOps, SRE, Engineering, NOC, Security, and vendor teams to deliver reliable, scalable, and actionable observability solutions.
- Evaluate new observability technologies and guide the team in adopting modern practices around OpenTelemetry, distributed tracing, anomaly detection, and proactive monitoring.
- Design and build the full end-to-end Synthetic Monitoring platform.
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