Sr. Technical Account Manager
New
Alberta, Canada - Remote, British Columbia - Remote, Ontario - RemoteFull-TimeSenior
Salary129,000 - 201,000 CAD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- RESTful APIsCRMData analyticsChange ManagementSaaS
Requirements
- 4+ years of experience in a client-facing technical role (e.g., Technical Account Manager, Solutions Consultant, Customer Success Engineer).
- Strong technical aptitude with the ability to quickly learn and troubleshoot complex systems and applications.
- Solid understanding of software development processes, integrations, and modern SaaS architectures.
- Experience with enterprise change management or digital transformation initiatives.
- Familiarity with customer health metrics, adoption frameworks, or value realization methodologies (e.g., health scoring, maturity models).
- Comfort working with platform analytics and turning usage data into business narratives.
- Familiarity with AI-driven product features and ability to guide customers on practical AI adoption.
- Experience integrating CRM platforms and SSO technologies (SAML, OIDC, SCIM).
- Working knowledge of REST APIs, MCPs, and email deliverability.
- Ability to manage multiple customer engagements concurrently while maintaining a high quality bar.
- Approximately 15% travel for on-site customer engagements.
Responsibilities
- Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
- Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
- Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
- Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
- Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
- Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
- Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.
- Manage customer expectations and deliverables through clear communication and stakeholder alignment.
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