Technical Support Representative I

Currently reside in one of these states: FL, GA, IL, KS, KY, MO, NC, NJ, NY, SC, TN, TX, UT, VA, 8am - 5pm EST, Monday - FridayFull-TimeEntry

SalaryCompetitive salary (dependent on level of experience)

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Job Details

Languages: English
Experience: At least 1-2 years of experience with providing some level of technical support (preferred, but not required)
Required Skills: Software DevelopmentSQLCiscoNetworkingTroubleshootingTechnical support

Bachelor's degree in IT, ICT, MIS, Computer Science, or similar, or equivalent work experience
At least 1-2 years of experience in technical support (preferred)
Strong understanding of IT, database management, and software development concepts
Understanding of core networking concepts (subnetting, VPN, VLANs) and network security
Experience with enterprise-level networking equipment (e.g., Cisco)
Knowledge of SDLC from conception to delivery
Proficiency in English with excellent verbal and written communication skills
Availability to work 8am - 5pm EST, Monday - Friday, and participate in rotational on-call duties
Ability to pass rigorous fingerprint-based state and federal background screenings
Cisco certifications (preferred)
SQL experience (preferred)
XML configuration experience (preferred)

Provide phone and email support to our nationwide customers for all Diverse Computing products
Enter, monitor, and maintain incoming support tickets
Configure, install, and maintain customers’ routers and VPN applications
Install proprietary software on customers' workstations and/or servers
Train new customers on how to use our software
Troubleshoot issues reported by eAgent clients
Record information from support calls into Service Cloud
Perform on-line demos of our software to prospective customers
Perform quality assurance (QA) testing
Assist with internal systems administration tasks

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