Remote Technical Support Advisor
New
E
EncouraEducation Technology
Remote, USTemporaryEntry
Salary13 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English (CEF C1 level or above)
- Required Skills
- Customer serviceMultitaskingTroubleshootingTechnical support
Requirements
- Excellent English written and oral communication proficiency (CEF C1 level or above).
- High school diploma.
- Must be at least 18 years old.
- Computer knowledge and internet navigation skills.
- Ability to manage multiple passwords and systems simultaneously.
- Home Internet meeting minimums: 30 Mbps download, 15 Mbps upload, 100ms ping.
- Cable, Fiber, or DSL internet only.
- Willingness to enroll in and use Multi-Factor Authentication (Okta/Microsoft Authenticator).
- Pass a CLEAR™ identity verification.
Responsibilities
- Serve as the first point of contact for technical support via phone and email.
- Provide guidance on products and assist with setup and maintenance of online learning software and equipment.
- Troubleshoot hardware, software, computers, printers, and phones.
- Document inquiries into a web-based ticketing system.
- Resolve inbound customer calls in a professional and empathetic manner.
- Escalate unique issues or inaccurate knowledge base information to supervisors.
View Full Description & ApplyYou'll be redirected to the employer's site
