Coordinator, Payroll Client Services
NetherlandsFull-TimeEntry
Salary$19,650 – $44,200 USD
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Job Details
- Languages
- English
- Experience
- 1–3 years
- Required Skills
- CRMCustomer supportSaaS
Requirements
- 1–3 years of experience in customer support, client services, or operational support roles, ideally in a tech or SaaS environment.
- Strong interest in payroll, HR operations, or financial processes.
- Experience working with CRM or ticketing systems to manage and track customer requests.
- Excellent written and verbal communication skills in English.
- Strong attention to detail with the ability to follow structured processes accurately.
- Ability to manage multiple tasks and prioritize effectively in a high-volume environment.
- Comfortable working in a remote, asynchronous, and fast-paced setting.
- Strong problem-solving mindset with a proactive approach to learning and escalation.
Responsibilities
- Handle and resolve customer payroll-related inquiries, including discrepancies, system questions, and basic operational issues.
- Respond to tickets across email, chat, and other support channels while meeting defined SLAs and quality standards.
- Follow established workflows, documentation, and escalation paths to ensure consistent and accurate case resolution.
- Collect and verify relevant information needed to diagnose payroll issues effectively.
- Escalate complex or non-standard cases to senior team members when required.
- Maintain clear, structured documentation of customer interactions, issue details, and resolution steps.
- Provide timely updates to customers regarding case progress and resolution timelines.
- Collaborate with internal teams to ensure smooth resolution of cross-functional payroll issues.
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