Associate Implementation Consultant
New
RomaniaFull-TimeEntry
Salary€34,750 – €39,100 gross
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Job Details
- Languages
- English
- Experience
- 1–3 years
- Required Skills
- Project ManagementProject CoordinationStakeholder managementCustomer SuccessSaaS
Requirements
- 1–3 years of experience in customer-facing roles such as project coordination, implementation, onboarding, or account support.
- Strong ability to manage multiple projects and stakeholders simultaneously in a structured and organized manner.
- Excellent communication skills in English, both written and verbal, with the ability to adapt messaging to different audiences.
- Demonstrated ability to ask insightful questions to understand customer needs, goals, and technical setups.
- Experience working in cross-functional environments involving product, engineering, and customer success teams.
- Comfortable working in fast-paced, remote, and evolving environments with a strong sense of ownership.
- Familiarity with SaaS, HR tech, or global employment platforms is a plus.
- Strong problem-solving mindset with a proactive and solution-oriented approach.
- Interest in global work environments, remote collaboration, and modern HR/people operations is an advantage.
Responsibilities
- Coordinate and support end-to-end client implementation projects, ensuring smooth onboarding and timely delivery of agreed milestones.
- Act as the primary point of contact during implementation, managing communication between customers and internal teams.
- Assist in the transition from sales to implementation, ensuring full context transfer and alignment on customer expectations.
- Organize and facilitate kickoff calls, project planning sessions, and status updates with all relevant stakeholders.
- Track project progress, maintain documentation, and ensure visibility of next steps for both clients and internal teams.
- Collaborate with product, engineering, and support teams to resolve implementation challenges efficiently.
- Ensure successful handover to customer success teams once onboarding is complete.
- Identify opportunities for process improvement and contribute feedback to enhance implementation frameworks and tools.
- Support customer understanding and adoption of platform capabilities, acting as a product guide during onboarding.
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