Account Management Specialist
New
Work from anywhere in the Philippines, 9:00 am - 6:00 pm ET (9:00 pm - 6:00 am PHT)Full-TimeMiddle
Salary9 USD per hour
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Job Details
- Required Skills
- Account ManagementRelationship managementCRM
Requirements
- Proven experience in client relations, account management, or a similar role.
- Experience within the staffing or recruiting industry is preferred.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with the ability to build and maintain lasting relationships.
- Positive, solution-oriented mindset.
- High emotional intelligence and resilience.
- Strong organizational skills and keen attention to detail.
- Proficiency in CRM systems and other relevant software.
- Ability to work independently and collaboratively.
Responsibilities
- Own and manage a portfolio of client accounts, serving as the primary point of contact and trusted advisor.
- Build and nurture long-term client relationships through regular check-ins, business reviews, and proactive communication.
- Identify opportunities to grow accounts through upsells, renewals, and referrals.
- Resolve client concerns promptly and effectively to strengthen relationships.
- Develop and execute account strategies to improve client retention, satisfaction, and loyalty.
- Track and analyze client feedback and account health metrics.
- Lead smooth onboarding and offboarding experiences for clients.
- Maintain accurate records across CRM and account management tools.
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