Customer Success Specialist
United StatesFull-TimeMiddle
Salary$60K - $70K gross per year, including base salary and commissions
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Job Details
- Experience
- At least 3 years of previous experience with sales/customer support-related roles
- Required Skills
- SalesforceNegotiationPresentation skillsAccount ManagementCRMCustomer Success
Requirements
- At least 3 years of previous experience with sales/customer support-related roles.
- Proven experience with CRM software, such as Salesforce.
- Excellent verbal and written communication skills.
- Strong presentation and negotiation skills.
- Ability to work effectively within deadlines and with minimum supervision.
- Capacity to maintain a professional, positive, and solution-focused approach under pressure.
- Strong team-player mindset with a can-do attitude.
- Ability to build and foster professional relationships with clients.
Responsibilities
- Respond to partner queries across SFPC tickets, chat, video, and phone in a timely and professional manner.
- Take ownership of issues, escalating urgent cases to PDMs or relevant teams when needed.
- Build and maintain strong relationships with partners through regular communication and support.
- Manage a small portfolio of lower-tier partner accounts, ensuring engagement, satisfaction, and growth.
- Identify and act on upsell and cross-sell opportunities aligned with partner needs.
- Monitor account usage and performance to identify opportunities and address risks.
- Deliver training sessions and product overviews to support adoption.
- Gather and share partner feedback to help improve products and services.
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