Sr. Customer Success Manager - Onboarding Specialist
New
P
Placer.aiLocation Analytics
United States, RemoteFull-TimeSenior
Salary$110,000 - $140,000 USD total (OTE = base salary + bonus target)
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Job Details
- Experience
- 4+ years of customer success experience
- Required Skills
- Data AnalysisCustomer SuccessSaaS
Requirements
- 4+ years of customer success experience.
- Experience onboarding customers in a SaaS platform in a remote environment.
- Demonstrated experience in presenting complex data in understandable ways to address customers business questions.
- Demonstrated experience using analytical tools to measure performance and make adjustments.
- BA/BS degree.
- Ability to handle a fast paced environment with competing priorities.
- Excellent attention to detail and organizational skills.
- Experience working with cross-functional teams and projects.
- Empathetic listener with ability to identify tangible goals for customers.
- Entrepreneurial spirit and self-starter mindset.
Responsibilities
- Own the onboarding process from when a Customer is signed on to when they complete their first use case.
- Manage a portfolio of concurrent onboarding accounts across the mid-market accounts, prioritizing effectively across competing timelines.
- Host kickoff calls, use case workshops, and training sessions to drive adoption of the platform to support the customer’s key use case.
- Partner closely with cross-functional teams — Sales/AEs (on handoff), Support, Product, and the Account/Customer Success Managers — to ensure a seamless transition.
- Ensure the customer is set up for long-term success by providing resources and keeping internal systems updated.
- Help build out a repository of curriculum to support the key use cases requested by our customers.
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