Principal Customer Success Manager
E
EDBData and AI
Remote - United StatesFull-TimePrincipal
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- PostgreSQLCloud ComputingLinuxAccount ManagementRelationship managementData analyticsCustomer Success
Requirements
- 5+ years of account management experience in Customer Success, Sales, Consulting, Customer Advocacy, or relevant experience.
- Highly skilled experience in successfully managing multiple high value accounts and customers in a dynamic environment.
- Ability to establish effective working relationships with stakeholders across functional areas and levels of a customer’s organization up to C-level executives.
- Direct experience working with globally distributed and remote customer and internal teams.
- Strong professional presence with the ability to effectively deliver presentations and demos.
- Clear communication and interpersonal skills.
- Proactive and creative problem solving mindset.
- High empathy for customer experience.
- Strong discipline in using CS Management tools to derive insights and optimize account health.
- Commitment to continuous learning and improvement.
- English language skills.
- Degree or equivalent academic achievement.
Responsibilities
- Deliver a world-class customer experience as a trusted advisor that achieves success in deployment, adoption, and value realization of EDB offerings.
- Create and implement individual Customer Success Plans by assessing, identifying, measuring, and defining customer goals and objectives using data analytics and customer knowledge.
- Proactive management of customers to optimize account health, mitigate risk, and reduce churn.
- Nurture accounts to identify opportunities for expansion and growth.
- Utilize consultative motions to drive outcomes throughout the customer lifecycle.
- Oversee and lead the coordination of EDB resources and escalate account issues for successful resolution.
- Cultivate customer relationships to build strong advocates that generate insightful case studies and customer references.
- Prepare and present Executive Business Reviews (EBRs) to show progress, value realization, and stakeholder management.
- Consult with customers on benefits and value of EDB portfolio and related technologies.
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