Principal Customer Success Manager
New
USFull-TimePrincipal
SalaryCompetitive base salary with performance-based incentives aligned to impact and customer success outcomes
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Job Details
- Experience
- 5+ years
- Required Skills
- PostgreSQLAccount ManagementData analyticsCustomer Success
Requirements
- 5+ years of experience in Customer Success, Account Management, Consulting, or similar client-facing roles within enterprise SaaS, data, or technology environments.
- Proven ability to manage multiple high-value enterprise accounts while driving adoption, retention, and expansion outcomes.
- Strong executive presence with experience engaging C-level stakeholders and delivering clear, value-driven presentations and business reviews.
- Analytical mindset with the ability to interpret customer data, health metrics, and usage trends to guide decision-making.
- Excellent communication and relationship-building skills, with a strong focus on trust, empathy, and long-term partnership development.
- Experience working in cross-functional, global, and remote-first environments with distributed teams.
- Familiarity with data platforms and enterprise technologies, ideally including cloud ecosystems and relational databases such as PostgreSQL.
Responsibilities
- Lead the end-to-end customer success strategy for a portfolio of high-value enterprise accounts, ensuring adoption, retention, and long-term value realization across the customer lifecycle.
- Develop and execute structured Customer Success Plans aligned with customer objectives, leveraging data insights to track progress, health, and expansion opportunities.
- Serve as a trusted advisor to senior and executive stakeholders, delivering Executive Business Reviews (EBRs) that communicate value realization and strategic alignment.
- Proactively monitor account health, identify risks, and coordinate cross-functional resources (Sales, Support, Product, Services) to drive timely resolution and customer satisfaction.
- Identify and execute expansion opportunities by understanding customer needs and aligning solutions to evolving business priorities.
- Collaborate with internal teams to influence product feedback, improve customer experience, and support continuous improvement of customer success practices.
- Advocate for customers internally while ensuring alignment between customer outcomes and business growth objectives.
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