Technical Support Engineer
New
J
Jama SoftwareSoftware
Remote - US, Includes on-call rotation requiring nights, weekends, and holidays.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- DockerJavaKubernetesREST APILinuxSaaSZendesk
Requirements
- 2+ years of experience supporting Java-based web applications.
- 2+ years using the Linux command line to parse logs and configure settings.
- 2+ years of experience troubleshooting firewalls and proxies.
- 2+ years working with a REST API.
- 2+ years supporting a SaaS product or web application.
- Practical experience with containerization technologies such as Docker and Kubernetes.
- Strong attention to detail and ability to balance urgent tasks.
- Excellent communication skills for articulating complex thoughts.
- Bachelor's degree in computer science or related field preferred.
- Experience with KOTS technology preferred.
Responsibilities
- Deliver planned weekend support and on-call services.
- Provide functional support via ticketing systems and screen shares.
- Support self-hosted customers with installations, upgrades, and cloud migrations.
- Analyze system logs, support bundles, and internal resources like Datadog.
- Contribute to documentation and knowledge articles.
- Collaborate to identify, reproduce, and log software defects.
- Utilize tools like Zendesk, IntelliJ IDEA, and the command line to resolve issues.
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