Technical Support Engineer

New

US - Remote - Washington, US - Remote - Oregon , US - Remote - CaliforniaFull-TimeMiddle

Salary33.17 - 44.39 USD per hour

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Job Details

Experience: 2+ years professional experience
Required Skills: Artificial IntelligenceCybersecurityLinuxNetworkingTechnical support

Bachelor’s degree in a technical field or equivalent experience.
2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration.
Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments.
Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience.
Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution.
Knowledge of computer, network, and application security.
Strong analytical and problem-solving skills, with the ability to learn quickly.
Excellent written and verbal communication.
Ability to manage multiple priorities in a fast-paced environment.
Flexibility to work occasional weekends or holidays.
Must be based on or reside on the West Coast.

Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution.
Use remote troubleshooting techniques to troubleshoot and correct issues.
Analyze vulnerability scan results, system audits, and log events.
Provide clear, concise, and actionable information to customers to quickly resolve issues.
Recreate customer software issues in a lab environment for engineering assessment.
Ensure customer feedback is properly captured and channeled into Product Management and Research & Development.
Maintain in-depth knowledge of Tenable products and information security best-practices.
Create and publish solution knowledge for re-use by customers and Tenable employees.

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