Machine Learning Engineer, Customer Support Engineering
New
A
AirbnbTechnology, Travel
This position is US - Remote Eligible.Full-Time
Salary$162,000 — $186,000 USD
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Job Details
- Experience
- PhD or Master's degree w/ 3+ YOE
- Required Skills
- Artificial IntelligenceMachine LearningLLMMLOps
Requirements
- PhD or Master's degree in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field
- 3+ years of industry experience
- Hands-on expertise in LLMs including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks
- Experience building Agentic AI systems including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines
- Experience shipping production-grade ML/AI systems at scale
- Deep understanding of ML infrastructure, model serving, and MLOps best practices
- Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations
Responsibilities
- Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
- Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
- Learn and share the latest AI/ML technologies with the team
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