Technical Support Engineer
New
Unrestricted right to work in the United States... and reside in eligible statesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- DockerJavaKubernetesREST APILinuxSaaSZendeskDatadog
Requirements
- 2+ years of experience supporting Java-based web applications.
- 2+ years using the Linux command line to parse logs and configure settings.
- 2+ years of troubleshooting firewalls and proxies.
- 2+ years of experience working with a REST API.
- 2+ years supporting a SaaS product or web application.
- Practical experience with containerization technologies including Docker and Kubernetes.
- Strong attention to detail with the ability to balance urgent issues and recurring tasks.
- Ability to articulate complex thoughts clearly and methodically.
- Bachelor's degree in computer science or related field preferred.
- Experience with KOTS technology is preferred.
Responsibilities
- Deliver planned weekend support and on-call services.
- Provide functional support to customers and partners via ticketing systems and screen shares.
- Support self-hosted customers with installations, upgrades, and migrations to cloud environments.
- Contribute to documentation by reviewing and publishing knowledge articles.
- Collaborate with customers to identify, reproduce, and log product defects.
- Analyze logs and system resources using tools like Datadog and internal monitoring.
- Troubleshoot issues using Zendesk, IntelliJ IDEA, VirtualBox, and command line tools.
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