Senior International Operations Manager
New
A
Adaptive BiotechnologiesBiotechnology
Remote (WFH)Full-TimeSenior
SalarySalary Range: $128,700 - $193,100
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Job Details
- Experience
- 12 years
- Required Skills
- SalesforceCross-functional Team LeadershipCRM
Requirements
- Bachelors degree required.
- 12 years of related experience in international, diagnostic, or laboratory operations.
- Strong understanding of global healthcare systems and laboratory operations.
- Demonstrated success supporting complex, cross-functional initiatives in a matrixed environment.
- Excellent communication skills with experience engaging partners and senior stakeholders.
- Highly organized, detail-oriented, and proactive.
- Recognized for operational rigor and subject matter expertise.
- Flexible team player with the ability to adapt to evolving priorities.
- Ability to travel 30% by air, train, or car required.
Responsibilities
- Orchestrate onboarding of international laboratories, including contract support, training, workflow design, documentation, and operational setup.
- Adapt workflows to regional requirements while maintaining alignment with global standards.
- Own and maintain customer master data in CRM (SFDC), ensuring accurate account information, activity tracking, and inquiry management.
- Serve as the primary operational liaison across commercial, medical, regulatory, quality, and market access teams.
- Provide demand forecasts to manufacturing and supply chain to support production planning.
- Manage day-to-day communication and issue resolution with international distributors.
- Deliver regular reporting on site performance, forecasts, and account health to senior leadership.
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