Analyst, GTM Customer Intelligence
New
A
Apollo.ioSaaS
Remote, United StatesFull-TimeMiddle
SalaryTier 1 Pay Range (San Francisco, New York City, Seattle) $145,800 — $182,200 USD; Tier 2 Pay Range (All other US Locations) $126,700 — $158,400 USD
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Job Details
- Experience
- 3+ years
- Required Skills
- SQLArtificial IntelligenceSalesforceTableauData analyticsLooker
Requirements
- 3+ years of experience in an analytics, Customer Success Operations, or Revenue Operations role.
- Direct exposure to post-sales data in a B2B SaaS environment.
- Familiarity with CS data domains: health scoring, NRR, churn, renewal pipelines, and support metrics.
- Strong SQL skills.
- Experience working with BI tools (e.g., Looker, Tableau).
- Experience with Salesforce or a CS platform (e.g., Gainsight, Vitally, ChurnZero).
- Genuine fluency in leveraging AI tooling (LLMs) within analytics workflows.
- Ability to structure and expose data for AI interpretation.
- Analytical rigor and detail-oriented approach to managing messy data.
- Ability to collaborate across functional teams including CS, Finance, and Data Engineering.
Responsibilities
- Build and maintain the analytics infrastructure behind Apollo's customer health scoring model.
- Develop renewal pipeline reporting to provide visibility into timing, risk, and expected outcomes.
- Instrument and analyze data from billing systems, support tickets, and touchpoints to predict churn or expansion.
- Build reporting for upsell/cross-sell motions, including expansion pipeline and product adoption metrics.
- Design and own the CS analytics dashboard ecosystem for the entire CS organization.
- Triage and translate business questions from CS stakeholders into structured reporting requirements.
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