Broker Assistant/Mortgage Sales Specialist
New
H
Hunt StMortgage Brokerage
Philippines, Align with Australian business hours (approx. 9:00AM - 6:00 PM AEST/AEDT, Monday to Friday)ContractMiddle
Salary2,350 - 2,820 AUD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent verbal and written English communication skills
- Experience
- Minimum 5 years
- Required Skills
- Client relationship management
Requirements
- Minimum 5 years of experience working within an Australian mortgage brokerage, preferably in a sales-focussed environment.
- Strong experience using Broker Engine.
- Proven experience in broker support, sales, mortgage processing, loan coordination, or client relationship management.
- Excellent verbal and written English communication skills.
- Strong phone presence with the ability to build rapport and influence outcomes.
- Experience following up clients for documentation and progressing mortgage applications.
- Ability to manage multiple active files and competing priorities.
- High attention to detail while maintaining a strong customer service focus.
- Ability to work independently with minimal supervision.
- Ability to write coherent and succinct emails to clients in English.
Responsibilities
- Proactively contact prospective and existing clients to obtain outstanding loan documentation.
- Follow up with borrowers via phone, email, and SMS to ensure applications continue progressing.
- Build relationships with clients and guide them through the mortgage application process.
- Communicate with self-employed borrowers and clients with complex lending scenarios.
- Monitor and manage active loan pipelines to identify and resolve bottlenecks.
- Maintain regular communication with clients regarding application status and outstanding requirements.
- Prepare and send professional, concise, and accurate client correspondence.
- Update and maintain client records within Broker Engine and other brokerage systems.
- Support brokers by ensuring files are complete and ready for submission.
- Coordinate with lenders, brokers, and the credit team throughout the loan process.
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