Associate Account Manager
New
S
SmithRxHealth-Tech
RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1-3 Years
- Required Skills
- Account ManagementClient relationship management
Requirements
- 1-3 years of direct account management experience in healthcare benefits, pharmacy benefits, or commercial health insurance
- Working knowledge of commercial health insurance and/or pharmacy benefits preferred
- Bachelor’s degree or equivalent experience
- Experience in client relationship management, documentation, and stakeholder communication
- Strong conflict resolution and mediation skills
- Executive-level communication and interpersonal skills
- Ability to work independently and as part of a cross-functional team
- Self-driven, results-oriented, and disciplined work ethic
Responsibilities
- Complete reporting and data requirements based on client and team needs
- Be accountable for customer satisfaction and retention of assigned client(s)
- Forge trusting relationships with client operational leadership
- Maintain a comprehensive understanding of business challenges faced by customers
- Support research and data activities to drive resolution for escalated client issues
- Prioritize issues and assess escalations that may lead to client attrition risk
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